Appellate Service Representative (Public Service Representative 4)

Oregon Department of Consumer and Business Service

Our mission…

To protect and serve Oregon’s consumers and workers while supporting a positive business climate.

The Department of Consumer and Business Services (DCBS) is a progressive business regulatory state agency dedicated to the mission of protecting and serving Oregon’s consumers and workers while supporting a positive business climate. The department administers state laws and rules governing workers’ compensation, occupational safety and health, financial institutions, insurance companies and building codes. The department has consumer protection and education programs, offices, and ombudsmen to help consumers, injured workers, and businesses.

This position is with the Workers’ Compensation Division (WCD). WCD administers, regulates, and enforces the laws and administrative rules governing the Oregon workers’ compensation system.

This position is represented by the Service Employees International Union (SEIU).

Here’s what you will do:


As an Appellate Service Representative, you will support the Appellate Review Specialist by issuing a Letter of Postponement to stay the review process, scheduling medical arbiter examinations when the impairment findings are disputed, and obtaining a written report of the examination findings.

Here’s what you need to qualify:

Minimum Qualifications:

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative. At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.
Requested Skills:

  • Possess planning and organization skills with an ability to manage and carry out numerous assignments simultaneously
  • Ability to clearly and concisely communicate varied technical information
  • Preference may be given to candidates with a background working in medical offices

Application information:

  • A cover letter of no more than 2 pages and a resume are required for this job posting. Please attach them in the “Resume / CV” section of the application.
  • Please ensure that you clearly demonstrate in your application materials that you meet the qualifications listed and that you follow all instructions carefully. Only complete applications received by the posted application deadline date will be considered.

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